When logging into most Kent online services from off-campus, including email, Teams, Microsoft 365 apps, Moodle, Kent Vision, Staff Connect and online Library resources.This update will enable you to reset your UWM account password anywhere and anytime without the need to contact our Help Desk services.

You'll be asked to use MFA authentication: You won't usually need to use MFA every time you log in

To avoid having to contact us you can set up another authentication method that can be used to recover your account.

Lose your phone, or remove or reinstall the app (and this is the onlyĪuthentication method you have set up), you'll need to contact us to reset

If you change your phone you'll need to remove the security settings from your old phone and set up authentication for your new device.

Manage your authentication settings Why do this? How to update or add new authentication settings Watch this video or follow the steps below to set it up: You'll need to use the app each time you're asked to use MFA, so don't delete the Authenticator app once MFA has been set up. If you choose the Microsoft Authenticator app

Add +44 if adding a phone number, remove the 0.

Choose an authentication method and follow the process on-screen.

Go to your Microsoft account security settings.

Off campus you’ll receive a notification asking you to authorise the The next time you log into a Kent IT service from a new device from Adding a secondary method such as your home phone number or mobile number (if you intend to keep the same number) will help avoid any loss of access. For example, if you chose an authenticator app, this won’t transfer to a new device unless you’ve backed it up.

You should add a second authentication method too – choose a method that won’t be affected if you change device or mobile phone number.

Choose an authentication method when asked.

Open a web browser and try to access email or another online Kent service.

Sign out or close any Microsoft software you have open.

Staff who have been enrolled in MFA for more than 38 days and haven't activated a second method of authentication will need to set up on campus or contact us.

Microsoft account qr code